YDDF PRIVACY POLICY

Introduction

Our shopping platform website displays products that are available from independent vendors, whom we represent as their agents and receive payments on their behalf.

Our Australian vendors are committed to complying with the Australian Privacy Principles. Additionally, we and our vendors make a diligent effort to comply with privacy laws in various jurisdictions across the globe, including the EU General Data Privacy Regulation (GDPR), where applicable.

Our policy regarding the collection, use, storage, access, correction, transfer, and deletion of personal information is outlined here.

In these policy statements, the terms "we", "us", and "our" refer to OFC (Aust) Pty Ltd (ABN 68 642 587 381), located at Suite 201, 5 Alexander Street, Crows Nest, NSW, 2065. We are the controller of the personal information collected on our website.

What, when, why, how.

This section outlines the personal information we collect on our website, including what we collect, when and how we collect it, the reasons for collection, and how we use it.

When visitors sign up on our website, we offer them the option to subscribe to our email list. This subscription is optional; visitors can still browse our site without subscribing. The only information we collect during sign-up is the visitor's email address. For further information, please refer to point (g) below.

Account opening, shipping and billing details

When you choose a product to purchase on our website and proceed to Checkout for the first time, we will ask you to create a One Fine Baby account. You must provide your email address and a password to establish your account. Additionally, we will request the shipping details for your order, including the recipient's name, address, and phone number. You must also provide your billing contact details (your name, address, and phone number) if they differ from the shipping details.

We collect this information to arrange the fulfilment of your order and to communicate with you if there are any issues during the process. We will store this information so you don't have to re-enter it for future purchases on our website. We will also use this information for the purposes outlined in (d) and (g) below.

Checkout

When you proceed with Checkout, you will receive a secure payment option: by credit card. It's important to note that we do not store your card details in our system.

Messaging

We keep track of all transactional messages related to your product purchase and any communication between you and our Customer Service team. To provide and manage these messaging channels, we may rely on the secure services of various third-party companies. These channels allow you to contact us regarding any products on our site, delivery of your orders, or any questions or concerns you may have about your purchases.

Purchase Details

We keep records of your purchase details for tax, contractual, and specific purposes outlined below.

Marketing

At our company, we may contact you directly through email, text messages or post if you have signed up to receive our emails or purchase products on our website. We use ActiveCampaign, a secure email platform, to send our emails. We may analyse your personal information to understand your preferences and interests and to keep you informed about our products and offers that may be relevant to you. Every promotional email we send includes a "click here" link that allows you to choose the frequency of our communication with you and provide your birth date and gender to receive special birthday offers. If you wish to stop receiving our communications, you can either click the "unsubscribe" link at the end of our messages or contact us directly.

Information we obtain through cookies and similar tools

Our website uses cookies and similar technologies to gather information about your browsing behaviour. If you allow your browser to accept cookies, we can track which pages you visit and how long you stay on them. We use this data to enhance our website's performance and provide you with more tailored direct marketing communications that match your interests.

Analytics

We also record the type of browser you are using and your IP address. We use this and other information we collect to analyse, maintain and improve the performance of our website and ensure that our site design is compatible with your browser and location.

Our Legal Basis for Collecting Personal Information

Our website collects personal information for various reasons. First, we collect it to facilitate the formation of the contract of purchase and sale. Second, we collect it for payment processing. Third, we may need to contact you in case of any issues with your order or delivery. Additionally, we collect personal information based on your consent to use cookies. Lastly, we collect personal information based on our commercial interest in marketing our services and monitoring and improving our website's use and performance.

Please note that we take the privacy and security of your personal information very seriously, and we will never share or sell it to third parties without your consent.

Integrity and Security of Personal Information

We strive to ensure that any personal information we collect is accurate, up-to-date, complete, and relevant to our commercial interests. Our priority is to protect the information we hold from unauthorised access, destruction, use, modification, or disclosure. For this reason, our servers and IT systems are password-protected and comply with security standards. Additionally, the entities that provide our payment systems use secure socket layer technology (SSL) to encrypt credit card numbers and other critical data. When we store paper files, we ensure they are kept in the premises locked when unattended.

As an agent for our vendors, we collect order information and pass it on to them. Our vendors are contractually obligated to use such information solely to provide the products you order.

We may share information with independent entities that we engage to support our website, customer service, and marketing. These entities include Google, Bing, Facebook, Active Campaign, Swell, and Yotpo. They are bound by legal and contractual obligations to maintain the privacy and confidentiality of the information we share with them and to use it only to provide the services we contracted. You can find their Privacy Policy and cookie information on their respective websites.

We may also provide information to government agencies and courts in cases requiring it by law.

The Period for which your Personal Information will be stored

We will keep records of your purchases on our website for 5 years as per the Australian tax law requirements. Your browsing history on our website will be kept for as long as your account with us is active or until you withdraw your consent for us to use this information, whichever happens first.

Your Privacy Rights and how to exercise them

If we have your personal information, you have rights under privacy laws in Australia and potentially in your location. You can access, correct, and delete your information or withdraw your consent by contacting us. However, we don't recommend blocking our cookies.

Changes to this Privacy Policy